Browsing by Author Hoang Dung Le Thi

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Issue DateTitleAuthor(s)
2026From Readiness to Strategy: A Three-Dimensional Prescriptive CRM Maturity Ladder for SMEsQuoc Hung Nguyen; Hoang Dung Le Thi; Minh Bach Huynh; Gia Han Gia Ha; Diem Quynh Ho Thi