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Please use this identifier to cite or link to this item: https://digital.lib.ueh.edu.vn/handle/UEH/44313
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dc.contributor.advisorTran Ha Minh Quan-
dc.contributor.authorPham Thi Hanh Huong-
dc.date.accessioned2016-12-15T09:46:37Z-
dc.date.available2016-12-15T09:46:37Z-
dc.date.issued2014-
dc.identifier.otherBarcode: K50006133-
dc.identifier.urihttp://digital.lib.ueh.edu.vn/handle/UEH/44313-
dc.identifier.urihttps://opac.ueh.edu.vn/record=b1017351~S8-
dc.descriptionThesis (Master’s) -- University of Economics Ho Chi Minh City, 2014-
dc.descriptionIncludes bibliographical references and appendix-
dc.description.abstractEvaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam-
dc.format.medium56 p.-
dc.language.isoEnglish-
dc.publisherUniversity of Economics Ho Chi Minh City-
dc.subjectCommercial bank-
dc.subjectCustomer satisfaction-
dc.subjectHài lòng của khách hàng-
dc.subjectNgân hàng thương mại-
dc.subjectNgân hàng-
dc.subjectBanking-
dc.titleEvaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam-
dc.typeMaster's Theses-
dc.subject.DDC332.17-
ueh.specialityBusiness Administration = Quản trị kinh doanh-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1English-
item.fulltextFull texts-
item.openairetypeMaster's Theses-
item.grantfulltextreserved-
Appears in Collections:MASTER'S THESES
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