Factors influencing the job-hopping behaviour of Gen Z employees in Ho Chi Minh City

Abstract

In the midst of an increasingly volatile labor market, job-hopping among Gen Z employees in Ho Chi Minh City has become a serious practice. This generation changes occupations more frequently than their predecessors, posing significant hurdles for firms in keeping talent. Gaining insight into the elements that influence job-hopping decisions can help firms refine their human resource strategy while also providing employees with clearer career paths. To accomplish this goal, the research team conducted a study named "FACTORS INFLUENCING THE JOB-HOPPING BEHAVIOR OF GEN Z EMPLOYEES IN HO CHI MINH CITY." This study intends to analyze the important characteristics that influence job-hopping decisions among Gen Z workers in the city, primarily concentrating on organizational culture (OC), workplace interpersonal relationships (WIR), salary and benefits (SB), career development (CD), and job satisfaction (JS). Notably, job satisfaction serves as a mediating factor that impacts job-hopping behavior (JH). Data for this research were gathered from 318 valid survey responses from Gen Z employees aged 18-28 in Ho Chi Minh City. The collected data were analyzed using SPSS 20.0 and SmartPLS 4 software to evaluate the research model and hypotheses. Findings indicate that salary and benefits, career development, and organizational culture contribute positively to job satisfaction but do not directly influence employees' decisions to change jobs. In contrast, workplace interpersonal relationships stand out as the sole factor with a strong and direct impact on job-hopping tendencies. Based on these insights, the research proposes strategies for businesses to mitigate job-hopping among Gen Z employees. These include prioritizing interpersonal relationships in the workplace by fostering a supportive and collaborative environment, enforcing strict anti-harassment and anti-discrimination policies, and implementing employee recognition programs that reward teamwork and cooperation. Strengthening these aspects can enhance workplace relationships, ultimately reducing the inclination to leave a job.